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Endpoint Systems Administrator

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Information Technology
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180001G0 Requisition #
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JOB PURPOSE:
The purpose of the Administrator role for Endpoint Systems is carry out the operational and project tasks assigned to the Endpoint Systems team.  
The Endpoint Systems Administrator role is responsible for managing Windows, macOS, and mobile OS endpoints utilizing tools like System Center Configuration Manager, Microsoft InTune, Active Directory, Microsoft BitLocker and others.  
This role will also provide top-tier support to other IT teams for incidents related to the endpoint configuration.

REPORTING LINES & INTERACTIONS:
Reports to: Manager, Endpoint Systems
Internal key interactions:
-IT Cybersecurity
-IT Architecture
-IT Service Delivery
-IT Request Fulfillment

External key interaction:
-Vendors 

POSITION MAIN CHALLENGES:
Ability to work with minimal supervision as part of a geographically distributed team and accommodate varying levels of proficiency with the English language.

JOB RESPONSIBILITIES:
  • Collaborate with architecture, datacenter, cybersecurity, and service delivery teams to participate in various projects.
  • Timely completion of daily operational tasks assigned to the endpoint systems team, in alignment with set service level agreements.
  • Organize and lead small teams tasked with completing objectives assigned to Endpoint Systems.
  • Document all tasks and progress in IT service management tool.
  • Contribute to the development of operational processes, procedures and documentation in the areas and technologies assigned to the Endpoint Systems team:
-System Center Configuration Manager
-Group Policy
-Mobile Device Management
-Endpoint Encryption
-Endpoint Elevated Rights Management
-Operating System Deployment
-Operating System Patching
-Endpoint Configuration
  • Collaborate with external contractors for delivery of services relating to endpoint systems.
  • Collaborate with on-site contractors for deliver of services relating to endpoint systems.
  • Collaborate with vendors that provide goods and services relating to endpoint systems.
  • Provide operational management and support of System Center Configuration Manager.
  • Provide operational management and support of VMWare Airwatch.
  • Provide operational management and support of Microsoft InTune.
  • Provide advanced troubleshooting assistance on incidents escalated from first and second line support teams.
JOB REQUIREMENTS:
  • High school diploma required, BA/BS in computer science or related field recommended.
  • Minimum 5 years in an enterprise IT environment that includes experience managing endpoints via SCCM and managing mobile devices via a tool like AirWatch, InTune, or Jamf Pro.
  • Ability to communicate  in English.  Ability to work as part effectively as part of a geographically distributed team using technologies such as phone calls, email, instant messaging, and web conferencing.  
  • Experience with mobile device management frameworks and tools (example:  Apple Device Enrollment Program, Apple Business Manager, VMWare AirWatch, Jamf Pro, Microsoft InTune, etc.)
  • Experience with endpoint PC management systems such as System Center Configuration Manager, Active Directory, Microsoft BitLocker Administration and Monitoring. 
  • Experience providing IT support to users of macOS and Windows client operating systems. 
  • Experience with other enterprise IT infrastructure technologies, including Group Policy, SQL, DNS, DHCP, networking. 
  • Knowledge of PowerShell, VBScrpt, and XML.  
ADDITIONAL INFORMATION:

The Endpoint Systems team is uniquely positioned to provide both operational support and strategic project resources.  It is critical that a person in the Endpoint Systems Administrator role is able to participate in as a member of a project team as well as a leader. 

 

Mobile device management is a small but important part of the Endpoint Systems Administrator role, as the Endpoint Systems team is responsible for the configuration of more than 20,000 mobile devices.  Knowledge of iOS and Android operating systems, along with experience using mobile device management tools is required for this position.


Priority will be given to local candidates.

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