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Middle East Services Leader (H/F)

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Field Services
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5131 Total Views
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190000YL Requisition #

Main missions :

 

Within the Loading Systems activity, attached to the Maintenance Installation Manager and in collaboration with the Regional Sales Manager, your missions will be as follows:

 
  • Manage the Field Services activities for the Middle East Loading Arm activity,

  • Be the support of field operations,
  • Interact with departments and administrative and operational entities that provide services and support to the Loading System activities in the Middle East and ensure their proper functioning,

  • Promote and manage the services (Field Services, Spare Parts, Repair & Revamp) related to the Middle East loading arms activity, in application of the defined strategies,

  • Accompany customers in the setting up of our related services (supervision of MICs, PMI, training of installers, etc.)

  • Participate in client meetings of technical clarifications, in support of Regional Sales Manager Middle East,

  • Adapt service processes to customer constraints to ensure the expected results and perpetuate our collaborations,

  • Communicate and report with Sens (France) services  to support clients in the Middle East.
     
    This position is based in the Middle East (Abu Dhabi).
     
    Profile et skills expected :
     
     
  • You have a Bachelor's degree, or an engineering degree, ideally in the field of mechanics,

  • You justify an experience of 5 to 10 years in management of complex technical products or after-sales service, with the implementation of a commercial strategy,

  • You have field experience including decision making and the use of forecasting tools to define field strategies,

  • Technical or engineering experience, and an understanding of the machining and manufacturing processes are a plus,

  • You have strong knowledge of our market, the competition and the needs of the customer,

  • You are recognized for your relational qualities and your customer relationship,

  • You are rigorous, organized, and know how to handle complex situations,

  • You are fluent in English (read, spoken, written),
  • You master the computer tool,
  • Knowledge of Arabic is a plus.
 
Beginning of the contract :
 

Permanent job position to start as soon as possible.


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