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SAP CRM - Service Execution Functional Analyst

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Information Technology
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281 Total Views
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1900012Z Requisition #
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SAP CRM - Service Execution Functional Analyst
Energy Towers, Houston, Texas

As a SAP CRM - Service execution/Customer service functional analyst, this resource will design, implement and deploy SAP CRM &/ ECC solutions to achieve defined business goals. He/she will maintain skills in SAP architecture, applications, process design and configuration.
Support active and upcoming projects
Support issue resolution on production applications

POSITION DUTIES
Working with global teams to gather requirements and translate them to technical capabilities
Effort estimation, solution design and project delivery

POSITION REQUIREMENTS 
Bachelor’s degree in engineering or computer science, information systems or related field.
5+ years of hands on working experience with SAP CRM
5+ years of hands on working experience with SAP ERP (SD/CS) and SAP CRM integration with ERP
5+ years in Information Technology, Business Systems, Delivery and Customer Facing roles 
Experience with SAP/Non-SAP Service execution tracking systems
Must have Implementation experience of SAP CRM & SAP ERP solutions in sales/service module. 
Must have good understanding of SAP Master data objects
Must have hands on experience with data integration between SAP and non-SAP systems
Experience working with SAP PI/CPI integration, UI development and design patterns Understanding of SAP MVC architecture
Experience working with global teams and key business stakeholders
Experience with adapting existing methods and procedures to create possible alternative solutions to moderately complex problems
Uses considerable judgment to determine solution and seeks guidance on complex problems 
Strong analytical, organizational and interpersonal communication skills

Experience:
SAP CRM Experience is a MUST
Experience with integrating SAP CRM to SAP ERP a MUST
Integration Experience with SAP and/or non-SAP systems is a must 
Experience with SAP ECC Sales and Service processes
Experience with SAP master data maintenance and loads
At least 3 end to end implementation experience 
Understanding of SAP/non-SAP system, technical and landscape need
Ability to translate business requirements into functional requirements and design feasible solutions

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