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Customer Services
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1800048Y Requisition #
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RESPONSIBILITIES:

Oversees all aspect of field service for a Tier I facility as well as associated satellite facilities in the basin; provides additional functional support to Tier II Facility Service Coordinators.

MAIN TASKS:

  • Markets the Service Department through frequent customer contact, both in an office environment and offshore.  Participates in presentations and technical discussions when required.
  • Help plan field installations ensuring that the proper tools, spares, backup equipment and personnel are available; helps Regional Planner with Inventory Management and logistics management.
  • Assists in scheduling assignments of Service Technicians to ensure the best match of individual capabilities and competency to project requirements.  Assists with logistics (travel, parts, etc.)
  • Coordinates the Well File Management Program and ensures that all service work is properly documented showing tasks carried out, procedures, equipment and parts used and any problems that occurred. 
  • Prepares and submits for approval, running procedures and manuals on each piece of wellhead equipment.  Maintains and updates above.
  • Ensures that all employees are trained and monitors field practices to ensure compliance with safety procedures.
  • Oversees the Competence Management Process by maintaining records for skill assessments,documentation, testing and log book management.

REQUIREMENTS:

·         Associates Degree or equivalent experience.

·         7+ years FMC Field Service or equivalent experience.

·         Technical school training.FMC Product knowledge / mastery regarding conventional and HP Wellhead applications.

·         Strong Mechanical aptitude.

 

WORK ENVIRONMENT:  Spends 20% of time in a temperature controlled office environment.  Spends 80% of time in the shop or on customer locations.  May be exposed to possible hazards including high noise, heavy machinery, travel hazards and extreme weather conditions.

 

PHYSICAL DEMANDS:  Frequent pushing, pulling, climbing and working in challenging weather conditions.  Frequent walking and standing.

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